What we deliver

Business intake and FAQ map
WhatsApp Business setup and verification support
AI reply workflow with escalation rules
Bookings, orders, payment links, or CRM sync
Bilingual EN/ES examples and launch support

What's Included

Setup

Meta connection
Business profile
FAQ and product data

Automation

AI replies
Bookings or orders
Human handoff

Operations

Dashboard options
Escalation rules
Launch support

Silvatech vs. Plug-and-Play AI

API-only AI vendors are powerful, but you still need the system around the API: data plumbing, approval flows, audit trails, and a team that owns it after launch. That's where we live.

API-only AI vendor

Best for: Best when your team already has product engineers, data plumbing, approval flows, and monitoring.

Silvatech: We build the workflow around the API: data access, tools, review paths, audit logs, and production support.

Off-the-shelf chatbot

Best for: Best when the goal is fast FAQs with limited integration into the rest of the business.

Silvatech: We connect the agent to CRM, accounting, WhatsApp, dashboards, and operations data when the workflow needs it.

Large consultancy

Best for: Best when a program needs large teams, long procurement cycles, and enterprise-scale staffing.

Silvatech: We bring senior engineers, short cycles, and direct accountability when speed and ownership matter.

Mini Case

Problem: A Belize business was answering the same questions all day and losing leads after hours.

Approach: We mapped top questions, configured AI replies, and routed bookings and exceptions to staff.

TODO: client to confirm response time24-48 hour launch optionBilingual replies

FAQ

Can it answer in English and Spanish?

Yes. We can configure bilingual responses and escalation rules for both languages.

Can it take bookings?

Yes. Booking, order, quote, and payment-link flows can be included depending on scope.

Do humans stay involved?

Yes. The system can escalate complex, sensitive, or high-value conversations to your team.

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